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Self-collect procedure

Self Collect are only available if you tick “Self-collection” on our website during selecting shipping methods.

  1. You will receive a message from us when your order is ready.

  2. We will e-mail/call you to inform you the date and time of collection, and also making an appointment with customer.

  3. Your order will ONLY be available for pickup within the period stated in your Invoice E-Mail Notification.

  4. Customers that are doing self-pickup for another person have to provide us the details of the orders and the buyers name. Should we advise you that we will not proceed the orders if the buyers are not aware of another person came to collect the orders.

  5. Before picking up your order, please call our Customer Service phone number +6016 263 2273 to double confirm the appointment that had been made.

  6. Our pick-up location at  Damansara Uptown, Petaling Jaya, Malaysia

  7. Self-collection is only available on weekdays: 9.30am to 1:00pm & 2:30pm to 5:30pm. 

Need more help and support?

Find us
25A, Jalan SS21/60, Damansara Utama,
47400 Petaling Jaya, Selangor, Malaysia.
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Working Days : Monday - Friday
Working Hours : 9.00am - 6:00pm
(Contact us for appointment first before visit)

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