Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

Business Card Design Information & Guidelines

Using businesscard.my Templates to create the perfect fit

Dear Customer, Hereby is our standard namecard templete.

**NOTES : Do “create outline the text & embed your image” before send us your design file.
Download Ai file 
Download Psd file
Download Pdf file
Download Jpg file

What is the bleed & trim area ?
Bleed

This is the portion of your design that will be trimmed off when the card is cut to the final size. Its purpose is to make sure your design or image reaches right to the very edge of the cards, leaving no unsightly white edges.
If you're designing cards before you upload, you'll need to make your artwork 'Full Bleed' size to account for this. You'll find a list of 'Full Bleed' recommended sizes here, or we have a range of templates available for every product.

Trim

This is the final size of your cards, after the 'bleed' has been cut off. 

Safe area

This is an area inside the 'Trim'. Being smaller than your final card, the safe area is kept well away from blades and cutting machines, and so this is where you should place your most important information or sections of your design. Anything outside of this area runs a risk of being cut off!

What is “create outline” ?

In Adobe Illustrator, Create outline means convert your text into shape

I use photo in my design.
Remember to embed your image (to avoid image missing) before you send us your design file.
Makesure your design file is in the right colour mode.
Only CMYK color mood will be accepted during printing.
Can I include QR code on my business card?
Yes, make sure the background of QR code is in clean (It is better with white background ) because QR code relies on the color black and white.
Can i change my design after confirm ?
After the Final confirm process, there would no have any changes require. It is better to check carefully the file before confirm with us. To change the design, there would have an extra charge.
Will the colour(s) I see on computer screen will be the same as printed?
view in computer screen and printed card might be vary sometimes. Things viewed on a computer screen are in "RGB" format. Things that are printed are seen as "CMYK" format. Blues and Greens will vary more in "CMYK" format.

Order & Payment Method

What should I do before making payment?
It is advisable for our customers to send us your own artwork for us to check before proceed to payment. This is to avoid any unnecessary issues in the final printing quality.
How can I make my payment?

At the moment, we only have bank transfer as our main payment method.You may made payment to the below bank details:

Account name : AEIOU INTERNATIONAL
Bank account no : 3214 1511 29 (Public Bank)

Please email us a copy of the bank transfer slip as proof of payment for our reference.
You may email us at : general@businesscard.my

Do you have other payment method?

We do accept cheque payment, however we would require you to email us the cheque slip as a proof of payment for our reference.


Is my payment secure?

We took great priorities in assuring that your payment is safe and secured, as well as your personal data and privacy information.

Do i get back the balance if i were to over pay by bank transfer?

No, the balance will not be refund. Please pay the exact amount through Public Bank counter / Online Banking / come over to our office to make cash payment.

Does businesscard.my store my information?

Yes, the system will be automatic store your name, email address and your previous order. It will be easier for you to make next order.

I’m having trouble paying for my order, what can I do?

We apologize for the inconveniences. You may proceed to contact us directly at our online enquiry form or call us. 
Please refer to our ‘Contact Us’ section for more details.

Do you take 'Rush Order'?

For 'Rush Order', please contact us for more information. Other than that, you can consider digital offset printing as another option for faster printing turn around.

Is it there any credit terms?

Credit term is not applicable to our policy as we only proceed the printing after payment has been made.

My order arrived but it's not at all what I expected. What can I do?

Contact us, let us know the order number and what the problem is. If we can fix it, we will.

I want to cancel my order

You can cancel your order. But there is No refund on canceled order. If you're looking to cancel certain items from your order, please contact us and we'll do our best to help. 

How do I get an invoice/receipt for my order?

When you have completed your payment, we'll provide a link to download an official invoice/receipt for your order. If you missed it at checkout, you can contact us or email us. We’ll do our best to help you.

Delivery & Self-pickup

Where is businesscard.my located?

Our office is located at Damansara Uptown, Petaling Jaya, Malaysia.

Can I collect my order at businesscard.my office?

You may do self-pickup at our office in Damansara Uptown, Petaling Jaya, Malaysia. Please contact us to arrange for collection time to avoid any inconveniences.

If I’m not at home, what other option available to receive my order?

Local delivery agent may require a signature from you. If you work during the day, the best solution is to provide us your working places address so that we can deliver to you immediately. 

I wish to deliver my order to different places.

Separate delivery fees are applicable for every different delivery destination requested.

What day will businesscard.my send out their order?

The order usually will be sent out 1 day after the printing turnaround times. Please note that all turnaround times are in working days only (Mon-Fri, excluding Public Holidays). 
The turnaround estimation is based on our prerogative. 95% of the orders are within the estimated turnaround time.

How much does postage/delivery cost?

businesscard.my will charge extra for the postage/delivery for every single order.

West Malaysia: RM10 for flat rate
East Malaysia : RM15 per KG 

Design Requirements & Guidelines

Software

The recommended software for you to use are Adobe Illustrator, Adobe Photoshop and Adobe InDesign. Please note that we require at least Creative Suit 4 (CS4) and above. Any other image editing software can be use as long as it able to set our required specifications.

Colours, Image Format, Resolution & Typography

Color
Images from digital cameras by default are set to RGB colours. In order to maintain the printing quality, we would suggest converting the image or graphic into CMYK base colours. This is because CMYK is commonly used for high quality printing purpose and gives the final print a more realistic view. You may also need to adjust color level, brightness and contrast of your image or graphic to suit your preferences.

Image Format
The standard format for graphic or image required is JPEG, PDF or PNG file type. Images from digital cameras are by default in JPEG format.

Size/Resolution
The most important part of image and graphic will be the size or resolution of the image. If the resolution is too low, when enlarging for prints, the image may be pixelated. Our minimum requirement is 300dpi.

Typography
For typography, please ensure that the text size required is at least at 6pt. It is recommended for you to create outline with at least 0.5pt and above thickness for your text. This is to prevent the text from blurry and unclear after the final print.

If you are uncertain or unclear of the requirement and guideline, please do not hesitate to contact us for assistance and clarification.

Printing information

How long does it takes to get my business card done?

Printing lead time will be depend on card finishing and material:

  • Normal printing business card will be 2-3 working days
  • Spot UV finishing will be 3-5 working days
  • Foil Stamping finishing will be 8-10 working days
  • Deboss/emboss process will be 8-10 working days
  • Die cut process will be 8-10 working days.
How long does printing take?

Please refer to the table below as a guide; all turnaround times are in working days only (Mon-Fri, excluding Public Holidays). This average turnaround time begins from the moment you confirm your artwork and payment has been made in full.

Can we print using our own paper?

we don't practice this policy as in terms of printing services, we normally source our own supplier.

What method does businesscard.my going to use for printing?

You are given an option to choose either high quality offset printing or digital printing presses for your own name card design. 
Both methods are using four-color ink process.

What format does businesscard.my recommended?

businesscard.my accept a range of different format such as Adobe AI, Adobe Photoshop, Adobe InDesign, JPEG, PNG and PDF.
Find out more here, you will get more helpful tips in more complete format.

Can I print smaller quantity?

200 pieces is our minimum order quantity for business card printing.

Can I split my minimum order into 2 or 3 set?

We regret to inform that our minimum order quantity for each design is only 200 pieces.

Finishing information

What is finishing ?
Finishing is another printing process of business card which able to “beautify” your business card. Different type of finishing could present the special effects on your business card.
What is thickest word to apply deboss process or foil stamping?
The wording line thickness must be more then 1.0pt but the thicker wording line produce nicer image.
Is it PVC Frosted can do both side printing?
We do not do both side printing for our standard Frosted Transparent PVC Card. However, you can contact us for custom job order if you need large quantity (300pcs and above).
Can I do edge color on my business card?

Yes, we do provide edge color services. Kindly please contact us for custom job quotation.

Is it possible to apply spot uv other than art card?
Yes, it is possible to have spot uv in most of the card stock. Kindly please contact us for custom job quotation.

businesscrad.my creative design information

How long does it take to receive a design proof.

Once you pay, you will receive a design proof in 1-4 days. Normally this is closer to 1-2 days, but we do allow more time for when we are much busier.

How does the process work?

It will start with submit a quote or card spec together with your own design to us, once we receive that from you, we will reply with cost, time frame, and how to pay.

Once you confirm, we will be put on the work list. We will then send you a proof of the artwork so you can make changes and double check for any spelling errors. Once you're happy with the cards and has provide us the proof of payment, we send them to print.

I want to order again

Can I reorder my previous order before?

Yes, you can reorder your designs that have done before. The requirement is within 3 month of your previous order.

I want to change my deliver address

Yes you can. you may contact us or email us the details that you want to update.

I want to change my details

Yes you can. you may contact us or email us the details that you want to update. Leave your company name, new information details and namecard image (if available) so that it is more easy for us to find your previous file.

**Take Note that we would update details information part only. If your design are using special font, then we would apply the most suitable font typeface to replace your latest details only.



Find us

businesscard.my
25A, Jalan SS21/60, Damansara Utama,
47400 Petaling Jaya, Selangor, Malaysia.
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Working Days : Monday - Friday
Working Hours : 9.00am - 5.30pm
(Self-collection & Appointment only)

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