Terms and Conditions

TERMS OF AGREEMENT

When you use our website to place an order with us, these TERMS & CONDITIONS of Business will constitute a legally binding agreement between you and us. It is your responsibility to carefully read these Terms and Conditions of Business before using this website. If you do not agree with these Terms and Conditions, please immediately discontinue and do not access or use any information on the Website, or submit an order to purchase any of the products and services. Please note that BusinessCard.my has the right to modify the BusinessCard.my Policies and, thus, you should review them periodically. If you have any queries about our TERMS & CONDITIONS please do contact us at general@businesscard.my.

1. ORDERS & SPECIFICATIONS

All Products & Services are offered for sale subject to availability and subject to the BusinessCard.my’s acceptance of the Order. BusinessCard.my reserves the right to reject any Order without the obligation to assign any reason for so doing. No Order shall be deemed accepted by the BusinessCard.my unless and until it is confirmed unconditionally by the BusinessCard.my in the Order Confirmation. BusinessCard.my has a policy of continuous product development and reserves the right to amend the specifications of any of the Goods without prior notice. Goods supplied may therefore differ as a consequence of multi-standard color systems, notably the international screen based color system of RGB and the print color system used by MOO. BusinessCard.my endeavors to display and describe as accurately as possible the printed colors of the Goods which appear on its website, but cannot undertake to give any assurance that the colors of Goods supplied will exactly match those displayed on the Buyer's monitor. Businesscard.my reserves the right to cancel orders placed with inaccurate prices on the websites. Businesscard.my reserves the right to reject any orders for our products and services where we, in our sole discretion, deem the content to be inappropriate in our sole and absolute discretion. Inappropriate content includes, without limitation, any content that is unlawful, harmful, threatening, pornographic, discriminatory, profane or offensive, as well as anything that goes against moral and decent manners or could generate compensation claims, or harm unrelated parties.

2. PRICE, PAYMENT & CURRENCIES

Customer shall be responsible for all applicable taxes, including taxes applicable in the territory to which the Products are sent. Payment must be made by credit card, debit card, bank transfer, Boost App or Touch & Go App at the time of placing an Order which is accepted by BusinessCard.my. Our products prices on the Website are stated in Malaysian Ringgit and are inclusive of whenever it applies. You are responsible for any other applicable taxes or custom duties that may be incurred. Our price does not include shipping insurance, additional charges will incur if as per customer special request. Product production process will be started when BusinessCard.my receive the full payment and approval from Customer on the “Artwork Preview”.

3. DELIVERY

(a) Local Shipping within Malaysia

Businesscard.my reserves the right to decide which method of transport to use along with the appropriate delivery service. The estimated time frame for standard order is within One to Five (1 – 5) days within Malaysia depending on type of material and design by customer. Please do provide the correct shipping address as Businesscard.my is not responsible for the any additional cost incur to retrieve and reprint. For additional terms and condition for the “PROGRAMME” & “NEXT DAY DELIVERY” please refer below:-

"Delivery On-Time or Free Business Card" PROGRAMM

- Applicable only for Selected Material with "Delivery On-Time or Free Business Card" tag.
- ETA for West Malaysia & East Malaysia is different.
- Not applicable for international shipping.
- Order confirmation cut-off time is 5.00 p.m. from Monday to Friday. (Excluding Saturday, Sunday & Public Holiday)
- Any order confirmation made after 5.00 p.m. will be considered as next working day's order.
- Delivery ETA is started next day from order confirmation. (see diagram)
- Free Business Card is only applicable for the Next Order.
- Same material & quantity in the prior confirmation order.
- Only 1 name is applicable.
- Maximum quantity is 300pcs
- Redemption within Three (3) Months from the order confirmation date.
- Only 1 redemption entitled for split orders (1 week) 
*ETA = Estimated Time Arrival

“Next Day Delivery”
- Applicable only to materials listed in this category
- Within Klang Valley area only
- Order confirmation cut-off time is 5.00 p.m. from Monday to Friday. (Excluding Saturday, Sunday & Public Holiday)
- Any order confirmation made after 5.00 p.m. will be considered as next working day's order.
- Delivery ETA is started next day from order confirmation. (See Diagram)
- Applicable for "Delivery On-Time or Free Business Card" Programme

(b) International Shipping

For International Shipping please do contact our Customer representative for further details via e-mail (order@businesscard.my)

4. NO REFUND

No refund is provided for before production, during production or cancellation jobs. Businesscard.my will not be liable for missed deadlines or delays and will not refund customers should there be a delay due to the design process, customer's delay in approving proposals or communicating with Businesscard.my staffs.

5. LIMITATION OF LIABILITY

In the event that if you feel the name card printed is defective or did not mete your requirement, do contact Businesscard.my via e-mail or helpdesk within three (3) working days of receiving your order. If no contact is made within three (3) working days, we will assume the name card printing job is satisfactory upon receipt and will be under no obligation to provide a reprint. Once you have contacted us, we will require two to three (2 - 3) working days to determine if reprint is required. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a reprint.
Time for delivery will not be of the essence of the Contract and BusinessCard.my will not be liable for any loss or expenses sustained by the Customer arising from any delay in the delivery of the Goods however caused.

6. PRODUCT DEVIATION & QUALITY

No name card reprint will be identical in cutting and color deviation due to different machines and materials. Therefore do take note tolerance will be given list as below:

  • The same colors compared to our CMYK color book, up to 10% tolerance
  • Business Card Trimming Tolerance : +/- 1mm;
  • Hot Foil Stamping Tolerance : +/- 1mm* or +/-2mm*;
  • Spot UV Tolerance : +/- 0.5 mm;
  • Embossing Tolerance : +/- 1mm* or +/-2mm*;
  • Debossing Tolerance : +/- 1mm* or +/-2mm*;

* Business Card finishing tolerance will determine by the process flow. Kindly please contact our customer service for advice and quotation.

7. FILE SUBMISSIONS

Businesscard.my will not be held responsible on print due to the error that is contained in the file provided by the customers such as:-

  • Spelling, punctuation, or grammatical errors made by customers.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors or color selection errors introduced in the artwork file creation process submitted by you.
  • Errors in user-selected options such product type, size, finishing options, or quantity.
  • Incorrect dimensions, image orientation, or file submission in accordance with BusinessCard.my specifications.
  • Color match guarantee without a hardcopy proof approval.
  • Delivery delays due to improperly prepared files.
  • Duplicate orders by the customer.
  • Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

Businesscard.my will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations. Businesscard.my shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The customer agrees that the customer will not hold Businesscard.my responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Businesscard.my and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.


Find us

businesscard.my
25A, Jalan SS21/60, Damansara Utama,
47400 Petaling Jaya, Selangor, Malaysia.
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Working Days : Monday - Friday
Working Hours : 9.00am - 5.30pm
(Self-collection & Appointment only)

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