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Creative Design

Terms and Conditions

Terms and Conditions

Terms and Conditions — businesscard.my

Legal entity: AEIOU INTERNATIONAL SDN. BHD. (Registration No. 1319543-X) (“BusinessCard.my“, “we“, “us“, or “our“)

Registered address: 25-A, Jalan SS 21/60, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia

Contact: WhatsApp +6016 263 2273 · +603 749 44 888 · [email protected]

Website: https://businesscard.my

*Last updated: 22 October 2026*

By accessing this Website, browsing our products, or placing an order with us, you agree to be bound by these Terms and Conditions (“Terms“). Please read them carefully before using the Website or placing an order. If you do not accept these Terms, please discontinue use of the Website and do not place an order.

We may update these Terms from time to time. The current version, with its “Last updated” date, is always available on this page. Any update takes effect when posted; your continued use of the Website or placement of an order after an update constitutes your acceptance of the revised Terms.

1. About us and the products

1.1 The Website is operated by AEIOU INTERNATIONAL SDN. BHD. (Registration No. 1319543-X).

1.2 We provide customised business printing products and services, including but not limited to business cards, marketing materials, packaging and stickers, and other printed goods (“Products“).

1.3 All Products are customised to some degree and are manufactured to the specifications, artwork and finishing options you select. Because of this customisation, Products generally have no resale value, which is the basis of the refund and return provisions set out in Clause 5 and our Refund & Return Policy.

2. Orders, acceptance and specifications

2.1 All orders are subject to availability and to our acceptance. An order is accepted only when we confirm it unconditionally (an “Order Confirmation“). An automated acknowledgement from the Website is not acceptance.

2.2 We reserve the right to reject any order at our sole discretion without stating a reason, including where the content or artwork is, in our opinion, unlawful, harmful, threatening, defamatory, pornographic, discriminatory, profane, offensive, or otherwise breaches third-party rights or is contrary to public policy.

2.3 We continuously develop our products and may amend specifications without prior notice. Minor differences may arise as a result of the different colour systems used on-screen versus in print.

2.4 We may cancel orders placed at an incorrect or outdated price.

3. Your artwork, design and submissions

3.1 You may supply your own artwork (by upload or other means) or create a design using our online BCMY Designer tool, which is based on our pre-designed templates.

3.2 Intellectual property — three layers.

  • 3.2.1 The BCMY designer software, design templates, and any designs we create ourselves are owned by BusinessCard.my and are protected by copyright and other intellectual-property laws. You may not copy, extract, reverse-engineer, sub-licence or reuse our templates or software outside the Website.
  • 3.2.2 Any artwork, design or content you supply (whether uploaded, emailed, sent by WhatsApp, or added by you within the designer) remains your property (or that of your licensor). You confirm that you own or control all rights to that content and that it does not infringe any third-party rights. You grant us a limited, non-exclusive licence to reproduce, print and store that content solely for the purpose of producing, delivering and supporting your order.
  • 3.2.3 Where you create a finished design in the BCMY Designer using our templates, the resulting design incorporates our templates. You acquire a licence to use the finished design for the Product you purchase and for your own business use. This does not transfer ownership of our templates, which remain ours.

3.3 While we are always happy to help, you remain responsible for the accuracy, lawfulness and quality of the content you supply. Without limiting Clause 8, we are not responsible for errors contained in artwork you supply, including spelling, punctuation, typos, contact details, logos or low-resolution images.

3.4 We will not use your supplied artwork or personal content for marketing outside the order without your prior written consent. (Please see our Privacy Policy.)

4. Price, payment and currencies

4.1 All prices are expressed in Malaysian Ringgit (RM) and, where applicable, are inclusive of the goods and services tax or sales and service tax payable. The price you see at checkout is the total price for your order.

4.2 Payment must be made in full at the time of ordering and before production begins. We accept the payment methods shown at checkout and on the Website, which include credit/debit card (via our payment gateway), DuitNow (Touch ‘n Go eWallet, GrabPay, Boost, MAE) and bank transfer.

4.3 You are responsible for any applicable taxes, duties or charges imposed in the destination territory (outside Malaysia) to which Products are shipped.

4.4 Production begins only once we have received full payment and, where applicable, your approval of the artwork preview (see Clause 6).

5. No refund / no return (customised products)

5.1 Because our Products are customised to your specifications and have no resale value, we do not accept returns or provide refunds for:

  • change of mind;
  • incorrect product type, size, material, finishing or quantity selected by you;
  • design preferences or colour choices;
  • errors in artwork, content or files you supply or approve (including spelling, contact details, logos, or low-resolution images);
  • event-date changes; or
  • orders cancelled once production has begun.

5.2 An order may no longer be cancelled or refunded after any of the following has occurred:

  • (a) the artwork/design preview has been approved;
  • (b) the confirmed artwork has been passed to our prepress / CTP team and placed into a gang-run slot on the CTP plate (colour separation and plate preparation), even if the offset machine has not yet printed. This is why our lead time is counted from the next working day — once the artwork is committed to the plate, the job cannot be pulled or changed;
  • (c) printing, cutting, finishing or personalisation has started;
  • (d) custom materials have been ordered for your order; or
  • (e) the order has been transferred to our external production supplier.

5.3 Nothing in these Terms or our no-refund policy excludes or limits any right or remedy you have under the Consumer Protection Act 1999 that cannot lawfully be excluded. Where a genuine defect on our part is established, you are entitled to a remedy as set out in Clause 7 and our Refund & Return Policy.

5.4 This is the basis of our Refund & Return Policy, which we display clearly before you confirm your order.

6. Artwork preview / digital proof — approval is binding

6.1 Where we provide an artwork preview or digital proof (including via the BCMY Designer and/or WhatsApp), you must review all content, layout, page order, quantity, size and specifications before approving.

6.2 Approval authorises production. Once you approve the artwork preview — which you do by confirming your design in the BCMY Designer and/or by replying to our confirmation message and making payment — that approval is recorded (with a time-stamp) and is binding.

6.3 Where we do not issue a separate proof, the provision of print-ready artwork (or the completion of your design in the BCMY Designer) may be treated as your approval to print that file.

6.4 We are not liable for errors that appeared in the approved preview or supplied artwork and were not corrected before approval. Any change or cancellation requested after approval may not be possible and may incur additional charges or require a new quotation.

7. Claims for genuine defects and remedies

7.1 If you believe the Product is defective or does not meet the confirmed specifications, please contact us by email or WhatsApp within seven (7) working days of receiving your order, quoting your order number and providing photographs or videos of the issue and the packaging.

7.2 If we do not hear from you within seven (7) working days, we will treat the Product as delivered to your satisfaction and, except in the case of a defect which breaches a guarantee under the Consumer Protection Act 1999 (Act 599) that cannot lawfully be excluded, we will have no obligation to provide a remedy.

7.3 We require up to two (2) working days to assess a claim, and may request further information. Where we confirm a defect for which we are responsible, the remedy is, in the order set out below:

  • Reprint (no additional charge, to the confirmed specification) — the standard remedy where the order can be reprinted;
  • Replacement — where a reprint is not practical; or
  • A refund of the amount paid for the affected Products — only where neither a reprint nor a replacement is practical.

We are responsible for the re-delivery cost where the Product was materially different from your order or defective.

7.4 Do not return Products without our prior written authorisation.

7.5 Return before refund. Where a refund is agreed, or where we ask you to return Products so we can assess a claim, you must return the full quantity of the affected Products, in their original packaging, before the refund is processed. We will not refund Products that are not returned in full.

7.6 Reprints and replacements. Where we agree to reprint or replace a Product:

  • we may require you to return the full quantity of the affected Products before we dispatch the reprint or replacement;
  • the reprint is produced to the same confirmed specification as the original order, and no artwork changes are permitted; and
  • the reprint is subject to the same production lead time as the original order, counted from the date we confirm the reprint.

8. Colour, tolerances and quality

8.1 Colour. On-screen (RGB) colours will differ from printed (CMYK) colours. Monitor calibration, viewing environment and browser settings all affect how a colour appears on your screen. We cannot guarantee an exact match between the colour on your monitor and the printed Product. We use a CMYK offset/digital process; a reasonable colour deviation (up to ±10% against our printed CMYK reference) is accepted as normal production variation and is not a defect.

8.2 Tolerances. Printing, cutting and finishing are subject to manufacturing tolerances, which are accepted as normal production variation and are not defects:

  • Colour: ±10% (vs. our printed CMYK reference)
  • Card trimming: ±1 mm
  • Spot UV: ±0.5 mm
  • Finishing position (embossing, debossing, die-cut, foil stamping): ±1–2 mm, depending on the production method used.

For most finishing effects (emboss, deboss, die-cut, foil stamping) we use one of two production methods:

  • Standard / semi-custom (the more cost-effective option, and the one most customers choose): the card is trimmed to standard size first, then the finishing effect is applied. Because of the combined trimming and finishing tolerances, the position of the effect may vary by ±1–2 mm.
  • Custom-run (maximum accuracy): the finishing effect is applied before trimming, giving a tighter tolerance. This is higher in cost (and may be several times more expensive for smaller quantities).

The applicable production method and tolerance for a specific product are stated on the product page and/or confirmed with you by WhatsApp before production. You may choose the method where we offer a choice. Where an order-specific document or our confirmation states a specific tolerance or method, that takes priority over this general clause (see Clause 15.3).

8.3 Images. Please provide high-resolution, print-ready images. Low-resolution images, web images or unauthorised third-party content may print blurred or pixelated and will not be treated as a defect.

8.4 We do not provide a colour-match guarantee without a hard-copy proof approved by you in writing.

9. Production lead time and delivery

9.1 Production lead time. The production lead time for each Product is stated on that Product’s product page, and that is the lead time which applies to your order. For standard business cards the production lead time is currently four (4) to six (6) business days.

  • Lead time is counted in business days — Monday to Friday, excluding Malaysian public holidays (“business day” and “working day” are used interchangeably in these Terms).
  • It runs from the next business day after both (a) we have received full payment and (b) you have approved the artwork, subject to the daily cut-off time stated on the product page.
  • Lead time refers to the day your order is ready for shipment (“ship-out day”). It does not include courier transit time.

9.2 Transit time. Courier transit is additional to the production lead time and varies with destination and courier. Typical transit after ship-out is one (1) to three (3) business days within Peninsular Malaysia, and two (2) to five (5) business days to Sabah and Sarawak. Transit times are estimates and are controlled by the courier.

9.3 Delivery charges.

  • Peninsular Malaysia: free delivery on orders above RM75.
  • Sabah & Sarawak: delivery is calculated on the basis of weight and is shown at checkout.
  • Separate delivery fees apply for each additional delivery destination.
  • International shipping: please contact us for details.

9.4 Lead times and transit times are estimates, not guarantees. We use reasonable endeavours to meet them, but we do not guarantee that an order will be produced, shipped or delivered by a particular date unless we have confirmed that date to you in writing. The Delivery On-Time or Free Business Card programme and Next Day Delivery, where offered, are subject to the terms displayed with those offers.

9.5 You are responsible for providing a correct and complete delivery address. We are not responsible for additional costs to retrieve or reprint items returned due to an incorrect address or failed delivery.

9.6 We are not liable for delay in transit caused by the courier, or for delay caused by an event beyond our reasonable control (see Clause 14). Our liability for any order, including in respect of delay, is limited as set out in Clause 12.

9.7 The only timing commitment we give. The lead time stated on the product page, and the transit time in Clause 9.2, are the only timing commitments we give. We do not undertake to meet any other date — including any date connected with an event, exhibition, launch or appointment — and we are not liable for loss arising from such a date. A date is guaranteed only where we have agreed in writing to guarantee it and any applicable fee has been paid.

9.8 Changes to the lead time caused by you. The lead time and delivery estimate are recalculated where a delay is caused by:

  • late payment, or late submission of payment confirmation;
  • re-uploading artwork after the cut-off, or supplying artwork that requires correction;
  • late or missing approval of a proof; or
  • an incorrect, incomplete or out-of-date delivery address.

We are not responsible for any cost, loss or delay arising from these.

9.9 When a Product is delivered. A Product is delivered when the courier hands it to you or an authorised recipient, or leaves it at the delivery location you gave us (including with a neighbour, security desk or reception). Physical handover to you personally is not required. Once the courier records delivery with a proof-of-delivery photograph, we are not responsible for any subsequent loss, damage or disappearance of the Product.

9.10 Parcel condition on arrival. If a parcel arrives visibly damaged, please photograph the parcel and its packaging before opening it, and send us the photographs with your order number. We may be unable to accept a damage or shortage claim where there is no record of the parcel's condition before it was opened.

10. File submission and customer-supplied content

Without limiting Clause 3.3 and Clause 8, we are not responsible for print quality issues caused by:

  • spelling, punctuation or grammatical errors in content you supplied or approved;
  • low-resolution or inferior-quality images;
  • design or colour-selection errors in your artwork file;
  • errors in your selected options (product type, size, finishing, quantity);
  • incorrect dimensions, orientation or file formatting vs. our specifications;
  • delivery delays caused by improperly prepared files; or
  • duplicate orders.

11. Copyright warranty and indemnity

11.1 You warrant that any content you upload or supply (including images, text, logos and designs) is either your work, is owned by you, or you have the right to use it, and that it does not infringe any third-party copyright, trade mark, design, privacy or other right.

11.2 You agree to indemnify and hold us harmless against loss, costs, expenses and damages (including reasonable legal costs) arising from claims that your content infringes any third-party rights or is unlawful.

11.3 You acknowledge that we may, at our discretion, refuse or remove content that we reasonably consider infringing or unlawful.

11.4 We are not responsible for digital files you send us that are accessed, intercepted or disseminated by third parties outside our control.

12. Limitation of liability

12.1 Subject to any rights that cannot lawfully be excluded under the Consumer Protection Act 1999:

  • we are not liable for any indirect, incidental, consequential or special loss or damage;
  • we are not liable for loss of profits, business, revenue, goodwill, opportunity or economic loss;
  • we are not liable for loss or damage arising from errors in customer-supplied or customer-approved artwork, low-resolution files, or your choices of product, material, finishing or colour; and
  • our total liability to you in respect of any order is limited to the amount you paid for that order.

13. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms or your use of the Website is subject to the exclusive jurisdiction of the courts of Malaysia.

14. Force majeure

We are not liable for delay or failure to perform where caused by events beyond our reasonable control, including (but not limited to) supplier delays, printing-machine breakdown, courier delay, power failure, internet disruption, natural events, strikes, or changes in law. Where such an event affects an order, we will inform you and, if unused Products cannot realistically be delivered, you will be entitled (where we recover a refund or equivalent) to a refund of the amount attributable to that order, as set out in our Refund & Return Policy.

15. General

15.1 If any provision of these Terms is found to be unlawful or unenforceable, it will be severed and the remainder will continue in force.

15.2 These Terms (together with our Refund & Return Policy, Privacy Policy and Disclaimer) form the entire agreement between you and us in relation to the Website and your orders.

15.3 Any quote, approved proof, order confirmation or policy that is specific to an order forms part of the agreement. Where an order-specific document conflicts with these general Terms, the order-specific document takes priority.

15.4 These Terms do not limit any right or remedy that cannot lawfully be excluded under Malaysian law.

Contact

For questions about these Terms and Conditions, please contact us via WhatsApp at +6016 263 2273, email [email protected], or write to us at our registered address above.

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