Refund & Return Policy
Refund & Return Policy
Refund & Return Policy — businesscard.my
Legal entity: AEIOU INTERNATIONAL SDN. BHD. (Registration No. 1319543-X)
Registered address: 25-A, Jalan SS 21/60, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia
Website: https://businesscard.my
*Last updated: 7 September 2026*
We want you to be happy with your order. Because every product we make is customised to your specific design, material, size and finishing, our products generally have no resale value. This page sets out clearly when we can and cannot refund, return or replace your order, along with the guarantee we do provide for genuine defects.
This policy, together with our Terms and Conditions, forms part of our agreement with you.
1. Most of our products are unique to you
Business cards and other printed products sold on the Website are produced specifically for you based on the artwork and options you select. As such, they are not like standard retail goods — they cannot be resold, returned to stock, or re-sold to another customer. This is the primary reason we operate a no-refund policy for change-of-mind or incorrect-selection cases.
2. No refund or return — these cases
We do not accept returns or provide refunds in the following situations:
- Change of mind — you no longer want the product.
- Incorrect selection — you chose the wrong product type, size, material, finishing, colour or quantity.
- Design preference / colour choice — you are unhappy with a colour or design choice after we have printed it.
- Errors in your artwork or approved design — including spelling, typos, contact details, telephone numbers, addresses, logos, or low-resolution images in the content you supplied or approved.
- Event-date changes — the event or deadline has changed after you placed the order.
- Post-production orders — orders that cannot be cancelled or refunded once production has begun.
When production counts as “begun”
An order may no longer be cancelled or refunded after any of the following:
- The artwork / design preview has been approved;
- The confirmed artwork has been passed to our prepress / CTP team and placed into a gang-run slot on the CTP plate (colour separation and plate preparation), even if the offset machine has not yet printed — this is why our lead time is counted from the next working day;
- Printing, cutting, finishing or personalisation has started;
- Custom materials have been ordered for your order; or
- The order has been transferred to our external production supplier.
3. The guarantee we provide — genuine defects
We take our work seriously and we want to get it right. If your product genuinely does not meet the confirmed specifications (for example, a clear printing defect such as incorrect colour blocking, misprint, damaged or mis-cut product, or incorrect finishing), we will make it right.
3.1 How to claim — contact us within seven (7) working days of receiving your order by WhatsApp +6016 263 2273 or email [email protected], quoting your
- order number,
- a clear description of the problem, and
- photographs or short videos of the defect and its packaging.
3.2 What happens next — we may require up to two (2) working days to assess the claim, and may ask for further information. Where we confirm a genuine defect on our part, we will offer, in our discretion, the most appropriate remedy from the below.
3.3 Remedy ladder
| Remedy | When it applies |
|---|---|
| Reprint (no additional charge, to the confirmed specification) | Primary remedy for an isolated defect or clear printing error |
| Replacement | Where reprint is not practical |
| Partial refund (for the affected quantity only) | Where only part of the order is affected and reprint is not practical |
| Full refund | Only where the order cannot be reprinted and no other remedy is available — for example, the order is lost and cannot be re-delivered, or where the same product cannot be reproduced. If the product can be reprinted, we will reprint instead of refunding. |
3.4 Responsibility for return / re-delivery — if the product was materially different from your order or defective, we are responsible for the cost of re-delivery or return. If a reprint or replacement is accepted, we cover it.
3.5 Important — do not return products without our prior written authorisation. We cannot accept any returned item sent without our agreement.
4. Overpayment
If you overpay, the balance will not be refunded but will be retained as credit against a future order. Please contact us if you wish to use your credit.
5. Cancellation
You may cancel an order before production begins as set out in our Terms and Conditions. No refund is provided on a cancelled order. If you wish to cancel certain items, please contact us and we will do our best to help.
6. Your statutory rights
Nothing in this Refund & Return Policy, or any other document, excludes or limits any right or remedy you have under the Consumer Protection Act 1999 that cannot lawfully be excluded. We publish this no-refund policy because our products are customised to you and have no resale value; we do not use it to avoid our obligations in respect of genuine defects, which we honour as set out in Clause 3 above.
7. Returns of non-defective items
Because of the customised nature of our products, we are unable to accept returns of goods produced to your confirmed specifications that are not defective, even if you have changed your mind or no longer need them.
8. How refunds are made
Where a refund is agreed, we will refund to the original payment method used for the order (or as otherwise reasonably agreed), within a reasonable time and promptly after confirmation. We may require your written confirmation and proof of purchase before processing.
9. Questions about your order
If your order arrived and is not what you expected, or you have a question about this policy, please contact us first. We resolve the large majority of concerns directly and amicably. WhatsApp +6016 263 2273 · email [email protected].
[End of Refund & Return Policy]